Sicher durchs digitale Leben
All guides & tools

GUIDE · ABOUT 15 MIN.

Scams & Fraud

Recognizing pressure, verifying identities, and protecting money, accounts, and personal information.

Outcome: A personal scam safety plan with recognition rules and immediate actions.

For children, teens, and familiesLast reviewed: 2026-07-14

Online scams often don't start with an obviously dangerous message.

Scammers pretend to be friends, family members, platform support, companies, authorities, influencers, or buyers. They create a sense of urgency, promise rewards, or claim that an account or money needs to be protected immediately.

New AI tools can convincingly mimic voices, images, videos, and texts.

This guide will help you recognize common patterns, verify requests independently, and respond quickly if something goes wrong.

Stop. Check. Then act.
Stop. Check. Then act.

Five Common Warning Signs

Time Pressure

  • Just five more minutes
  • Your account will be locked immediately
  • Don't tell anyone
  • Send money now

Real decisions should be double-checked.

Unusual Payment

  • Gift cards
  • Cryptocurrency
  • Transfer to an individual
  • Cash delivery
  • Payment outside the platform
  • So-called secure intermediary accounts

Don't make a payment just because someone asks for a specific hard-to-reverse method.

Secrecy

  • Don't tell your parents
  • The bank must not know about this
  • Don't talk to anyone
  • This is a secret security check

Secrecy is a strong warning sign.

Identity Not Independently Verified

  • Supposed support
  • Alleged family member
  • Buyer
  • Authority
  • Employer
  • Influencer

Do not verify through the number, link, or account from the suspicious message.

Too Good or Too Bad to Think Clearly

  • Unexpected winnings
  • Extremely cheap offer
  • Sudden emergency
  • Alleged crime
  • Threat of account loss
  • Guaranteed high returns

Strong emotions often trigger quick actions.

How well are you prepared?

Discuss these points together. Open issues are a guide — not a guarantee of safety.

Does everyone know that unexpected winnings need to be verified?
Is it understood that confirmation codes should remain secret?
Are unknown links not opened directly?
Are unusual money requests checked with a known contact?
Does everyone know that voices and videos can be artificially created?
Are purchases only made on official platforms?
Are passwords unique and is 2FA enabled?
Does everyone know who to contact immediately after a scam?
Are gift cards never used as requested payment?
Is there a family code word agreed upon for real emergencies?
Does everyone know that supposed recovery helpers can also be scammers?
Is there a calm response when a child reports a mistake?

Well Prepared

0–2 open points

0 open items

The result is a guideline, not a guarantee of safety.

Scam or Legit?

“Congratulations! You've won a smartphone. Just pay $4.99 for shipping and enter your card details.”

“Mom, my phone is broken. This is my new number. I urgently need money.”

“I'm from support. Send me the six-digit code so your account won't be locked.”

A well-known shopping app shows an order confirmation within the official app.

“Scan this QR code to receive your free game credits.”

Warning signs

  • Winning without entering
  • Upfront fees
  • Shipping costs only by card
  • Asking for a password or login
  • Pressure to act quickly
  • Unusual sender
  • Link outside the official platform
  • Requiring friends to be tagged
  • Winner must pay tax or fee first

What to do

  • Do not click
  • Do not pay
  • Open the official account yourself
  • Check contest rules
  • Report the account
  • Ask an adult or trusted person

For a real prize, you usually shouldn't have to pay secretly or under pressure first.

Gift cards are meant for gifts and purchases at the respective provider — not for support, authorities, police, taxes, account unlocking, employers, prize releases, family emergencies, or online relationships.

Warning signs

  • Buy a card
  • Take a photo of the back
  • Dictate the code
  • Send the receipt
  • Visit multiple stores
  • Tell no one about it

What to do

  • Contact the gift card provider immediately
  • Keep the purchase receipt
  • Lock the code if possible
  • Report the payment
  • Contact the police or official reporting agency

If a code has already been sent: inform the gift card provider immediately.

The 60-Second Pause

1

Stop

Don't click, pay, or respond.

2

Recognize your feelings

Are you feeling fear, greed, guilt, or pressure?

3

Verify independently

Use a known number, official website, or published contact method.

4

Ask a second person

Talk to a parent, trusted adult, bank, or official support.

5

Decide only after

No real opportunity requires you to skip safety checks.

STOP

  1. SStop
  2. TSlow down
  3. OLook for official contact yourself
  4. PAsk a trusted person
  5. PCheck before you act

If you've already clicked or shared something

If money has already been sent

Don't wait out of shame. The sooner you inform your bank, card provider, payment service, or gift card company, the more options you may have to take action.

  1. No further payment
  2. Contact the payment provider immediately
  3. Report the recipient and transaction
  4. Secure receipts, messages, and account details
  5. Check passwords and accounts
  6. Contact the police or official reporting agency
  7. Avoid further scam attempts after the first incident

Another payment usually doesn't recover the first payment.

Your Family Rules Against Scams

Choose suitable rules or add your own wording.

Your Scam Safety Plan

Well prepared

Well prepared
Still open
Especially relevant
  • Prizes and gift cards
  • Family emergencies and deepfakes
  • Phishing and verification codes
  • Gaming offers and external purchases
  • Recovery scams after fraud
Next Exam

Your Family Rules Against Scams

  • No money under time pressure.
  • Verification codes stay private.
  • Gift cards are not used as demanded payment.
  • Unusual family emergencies are called back.
  • Links from unexpected messages are not opened directly.
  • A mistake may be shown immediately without first being punished.

Establishing Rules in the Family Agreement

In the family phone plan, you can set clear rules for payments, code protection, and call-back procedures.

Report a Scam

Find banks and payment methods, police or cybercrime units, consumer protection, and helplines for your country.

Related Resources

This guide offers general educational and organizational support. Scamming methods are constantly changing. The guide is not a guarantee of safety and does not replace professional legal, financial, IT, or emergency advice.